Thank you for the wine/ham gift from Protocol yesterday. Mercedes gave it to me after we spoke on the phone. I also appreciate the follow up call to check and see how things went.
Mercedes was very professional and proactive in Seville. I know it was sometimes difficult to get restaurants/hotels/ground company to “hurry up” to provide information but when needed she actually went to the restaurants to get the information since there were changes and time was critical. She kept in constant contact and provided updates as requested and all transfers and dinners went perfectly. The clients loved our dinner selections and most importantly Mercedes had a welcoming and caring personality that makes all the difference when dealing with VIP client groups.
Also, thank you for assisting with the Hesperia hotel to get my slide review room booked!
As I mentioned on the phone, whenever I am back in Spain with a group I will certainly contact you given the 2 successful programs we have had together.