Protocol Services

We understand the word punctuality – tomorrow for Protocol is not ‘mañana’. It is Yesterday!

Exceptional and professional service is our trademark – our clients refer to it as ‘the Protocol Services’: to date, unparalleled in the event management sector in Spain.

Our very strict rule “We will not compromise on service” has been the core of our success since the foundation of our company. While only using the best service providers in the business, our experience, invaluable local knowledge and attention to detail will ensure that your event is a complete success and a stressless experience!

Protocol Services: We have a passion for creative events, excellent results and perfect logistics. Nothing is a problem!

From the moment we receive a request, you will see the difference: high quality services, professional management, no-nonsense creativity, friendly contact, detailed explanations, and the most important, we are reliable and flexible. We know you want to trust us with your important event and our aim is not short-term, but to leave a lasting impression on you and your guests.

“There is of course no way I could have selected a gift for you and your team that could ever express what a wonderful job everyone did for us and what a difference you made in the success of this congress. You made an almost certain disaster turn into our biggest success event for the EMEA region so far. You guys were everywhere every minute of every day and there was no task to difficult and the word “no” just was not even an option for you.” (Jacqueline Lawrence – PMI – Senior Manager Events Department)

A Destination Management Company (DMC) is a term for a professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics.

A DMC provides a ground service based on local knowledge of their given destinations. These services can be transportation, hotel accommodation, restaurants, activities, excursions, conference venues, themed events, gala dinners and logistics, meetings, incentive schemes as well as helping with overcoming language barriers. By acting as purchasing consortia, DMCs can provide preferential rates based on the buying power they have with their preferred suppliers.

While the term DMC is being widely used to identify a travel trade professional service, the service being offered is essentially the use of those ingredients, services and products already available at a particular destination and to which the user has provided no contribution other than use. These functions are performed by Travel Agents and Tour operators.